Thursday, January 17, 2019
Home > News > Mobile Operators Fined For Failing To Meet Requirements Over Quality Of Service To Customers

Mobile Operators Fined For Failing To Meet Requirements Over Quality Of Service To Customers

Mobile Operators Fined For Failing To Meet Requirements in Kenya

Mobile operators in Kenya have been fined heavily by the communications regulator for failing to meet the set requirements over quality of service offered to customers.

According to the Communications Authority of Kenya, Airtel Kenya, Safaricom and Telkom were fined a total of 311 million shillings in the 2015/16 financial year.

In the latest quarterly report, Safaricom scored 62.5 percent, while Airtel and Telkom were rated at 75 percent each against an industry minimum of 80 percent quality of service.

Safaricom has over the years protested over the parameters used to assess the quality of service score.

The authority says it has set up a new framework to assess the same that will monitor both data and voice services and increase its sampling rates countrywide.

Leave a Reply

Your email address will not be published. Required fields are marked *